Terms and Conditions
GENERAL TERMS AND CONDITIONS OF SALE
The following General Terms and Conditions of Sale govern the offer and sale of products on our website, “madetobe.store”. Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
Through the website’s link madetobe.store, you can access the only official MadeToBe store online, where you can buy MadeToBe products and receive them anywhere you wish.
1. Our Business Policy
MadeToBe offers products for sale on madetobe.store and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
“Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession.
MadeToBe reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with MadeToBe’s business policy.
These General Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products on madetobe.store between the users of madetobe.store and MadeToBe.
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on madetobe.store through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions. Under no circumstances shall MadeToBe be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of madetobe.store and third parties.
2. How to Execute a Contract with MadeToBe
To place an order for the purchase of one or more products on madetobe.store, you must fill out the online order form and send it electronically to MadeToBe, following the relevant instructions.
The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products, in accordance with consumer protection legislation.
An order shall be deemed submitted when MadeToBe receives your order form electronically and the order information has been verified as correct.
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy and to save or reproduce a copy thereof for your own personal use.
The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called “My Account” or “Track My Order”.
Before submitting the order form, you will be asked to identify and correct possible input errors.
The submission of orders to MadeToBe must be in the language you have selected on your home page.
After your order form has been submitted, MadeToBe will process your order.
MadeToBe may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that MadeToBe has not carried out your purchase order specifying the reasons thereof. If the products displayed on madetobe.store are no longer available at the time of your last access or once MadeToBe has received your order form, MadeToBe shall inform you of the unavailability of the ordered products within thirty (30) days from the day after MadeToBe has received your order.
If the order form has been sent and the price has been paid for items that are no longer available, MadeToBe will refund the amount paid for those items.
By submitting an order form to MadeToBe, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with MadeToBe. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on madetobe.store.
By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on madetobe.store, through links.
Upon submission of an order form, MadeToBe shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products’ main characteristics, detailed information on price, terms of payment, return policy and shipping costs).
We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. MadeToBe shall not be held liable.
3. Guarantees and Product Price Indication
On madetobe.store, we offer for sale top-quality products made in real leather and canvas. These products are designed by MadeToBe designers and purchased by MadeToBe directly from manufacturers and dealers we work with, who have been carefully selected for their stringent quality control.
MadeToBe does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. Due to the particular nature of the products, each piece of the same product may result different from the other. Most products are assembled by hand.
The main characteristics of products are shown on madetobe.store on each product page. The products offered for sale on madetobe.store may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form. Prices are inclusive of VAT.
Orders made from a country site different from the one you are shipping to, or to addresses to which MadeToBe cannot ship, will be automatically cancelled.
All Products sold by MadeToBe must be returned in the same exact condition they have been sent.
As a Consumer (as defined at section 1.2 above), you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form. We accept payments through PayPal and from the following credit cards:
– Mestro International.
In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to our bank which provides remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by MadeToBe except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.
5. Discount Coupons
Discount Coupons are personalised codes which allow you to take advantage of a discount on your purchase on madetobe.store.
The discount coupon box is displayed on the first page of the Checkout: after you have inserted your items in the Shopping Cart and entered your code, press Apply Coupon. Some coupons can be applied to only one item, while others can be applied to your total Shopping Cart.
Restrictions to the use of value vouchers:
- The discount coupon can be used only once, with the exception of returns (as specified in paragraph 5.4);
- The discount coupon cannot under any circumstances be exchanged for money;
- You may not use more than one discount coupon per order;
- The discount coupon can be applied only to items with a higher value than the voucher itself;
In accordance with consumer protection legislation, if for any reason you wish to return the item to which you applied the value voucher, you should follow the standard return procedure, as described in the Returns and Refunds section. Once your return has been accepted, the respective code will be restored to its original value. The difference in price between the value voucher and the item you purchased will be reimbursed, according to the time frame of the applicable refund procedure.
6. Shipping and Delivery of the Products
For specific product shipping and delivery procedures, please visit the Customer Care area, and read the FAQ and Returns & Refunds section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
7. Customer Care
For any information visit our sections dedicated to Customer Care: Frequently Asked Questions, Returns & Refunds and Track Your Order.
8. Consumer Rights, the Cooling-Off Period, Exchanges and Returns of Products, in accordance with consumer protection legislation
In accordance with consumer protection legislation, you have the right to cancel your contract with MadeToBe in relation to products purchased from madetobe.store, without any penalty and for any reason, by notifying MadeToBe in writing within fourteen (14) calendar days, beginning on the day you receive the products. In this case you will receive a full refund of the price of the products including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses); in accordance with this Clause 8 and Clause 10 below.
You should return the products to MadeToBe within fourteen (14) calendar days of the date you notify MadeToBe of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Except in certain specific circumstances, duly specified in the Returns section, you are not permitted to exchange or to replace purchased products with other products. Exchanges are allowed in certain circumstances if requested not later than fourteen (14) calendar days from the date of delivery of the products. To know more visit the Returns & Refunds page.
9. Items returned because they are damaged, defective or incorrect
If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a pre-paid return label using the MadeToBe approved courier (as indicated on the Return Form), or by refunding your return postage costs). This right is additional to your statutory right to cancel as set out in section 8.
You must notify MadeToBe of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Care to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
To return the products please visit the Returns & Refunds page.
11. Governing Law
These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.
Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr
12. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on madetobe.store.